Privacy Policy

Guardian Wash respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quote, upload photos, contact us, or use our services.

1. Information We Collect

We may collect personal information from you when you:

• Request a quote
• Submit a contact form
• Upload property photos
• Call, email or message us
• Book a service
• Use our website

The information we collect may include:

• Your name
• Phone number
• Email address
• Property address
• Suburb or service area
• Property type
• Service requirements
• Package selection
• Access details
• Water source information
• Rainwater collection information
• Photos you upload of your property
• Messages or notes you send us
• Website usage information such as pages visited and enquiry activity

2. Why We Collect Your Information

We collect your information to:

• Respond to your enquiry
• Prepare and send quotes
• Recommend the right package or service
• Assess property access, size, surfaces and service requirements
• Communicate with you before, during and after a service
• Schedule and complete work
• Improve our website and customer experience
• Keep business records
• Meet any legal or administrative obligations

3. Property Photos

If you upload photos through our website, we use them to help assess your property and prepare a more accurate quote.

We will not sell your property photos. We will not use your photos publicly for marketing without your permission.

4. How We Store and Protect Information

We take reasonable steps to keep your personal information safe from loss, unauthorised access, misuse or disclosure.

Your information may be stored in secure website systems, email systems, CRM tools, booking tools or business administration systems used by Guardian Wash.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only where reasonably necessary, such as with:

• Website, hosting, email, CRM or booking system providers
• Contractors or service providers helping us deliver our services
• Payment, accounting or administration providers
• Legal or regulatory authorities if required by law

6. Website Analytics and Advertising

We may use website analytics or advertising tools to understand how people use our website, improve our marketing, and measure enquiry activity.

These tools may use cookies or similar technologies. You can usually manage cookies through your browser settings.

7. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct it if it is wrong or outdated.

To request access or correction, contact us at:

8. How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purposes it was collected, including quoting, service delivery, customer communication, business records, legal obligations and administration.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact: